Refund policy

Last updated 4/26/2026

At American Toxicology Products, we stand behind the quality and consistency of our products. We also want to be fair and keep our customers happy and will do what we can when it comes to returns.

1. All Sales Are Final (with Limited Exceptions)
We do not accept returns for overstock or ordering errors, opened or used products, or products stored outside recommended conditions.

2. Damaged or Defective Items
If your order arrives damaged or defective, you must notify us within 5 business days of delivery. Please contact us with a description of the issue, and photos of the packaging and product. We will replace the product at no cost or issue a refund.

3. Incorrect Orders
If you receive the wrong item, notify us within 5 business days. We will arrange a replacement shipment and provide return instructions if needed.

4. Return Authorization Required
No returns will be accepted without prior written approval. If a return is approved, items must be unused, unopened, and in original packaging. Return shipping instructions will be provided. Unauthorized returns may be refused.

5. Refund Processing
Approved refunds will be issued to the original payment method and processed within 5–10 business days after inspection. Shipping costs are non-refundable unless the error was ours.

6. Bulk & Distributor Orders
For large volume, distributor, or custom orders, all sales are final unless otherwise agreed in writing. Any exceptions must be documented prior to shipment.

7. Storage & Handling Responsibility
Products must be stored according to listed conditions, such as temperature ranges. We are not responsible for product issues resulting from improper storage, handling, or use.

8. Contact Information
For all return and refund requests:
888-420-8825 or support@amtoxproducts.com